About MacFarlane Office Products
Our Service of Excellence Promise
We begin by selling products of the highest quality and back our products with our sensational service team! We pledge on-site maintenance service response time of less than 4 hours–and most times–within 2 hours! That is, if you need us at all! Because we are committed to such great service we replace parts not on an as needed basis, but just like you do on your car for “preventive maintenance.” We have a full factory trained Service Department.
MacFarlane Service Program -Konica Bizhub Systems
Many times we are asked about our Service Contract Programs. “What is
provided?” or “Do I really need a service contract?” are two of the
biggest questions we get.
First, our contracts are a real support contract. They are not just
an extended warranty or insurance product. Our service programs are
old-fashioned, PREVENTATIVE (we put parts in on a planned basis before
the machine breaks down) contracts. Many copier/printer companies take
your contract money, but do very little, if anything to keep your unit
in top running condition. When you have a major breakdown or expensive
fix, they send in the sales team to sell you on a new unit. Our units
run better and last longer under a service contract.
The other main consideration is that we are replacing expensive
cartridge-based printers with MFPs (multi-function printers/copiers).
The “copier” is now your copier/printer/scanner and sometimes fax as
well. This lowers your cost per page (about 50% less than a
cartridge-based printer) and improves work flow. Scan to e-mail is
replacing faxing as it is much faster, better print quality, larger
feeder capacity, etc. Printing faxes on a MFP costs about 66% less on a
Konica MFP. Many of our clients don’t print faxes. They have the Konica
MFP receive them into a folder where they can delete junk faxes or
e-mail the fax to the correct person. New Konica MFPs now have the
advantage of scanning right into your application (Word, Excel,
PowerPoint, SharePoint, etc.). This does require a Konica solution, but
it does speed up the work flow.
BOTTOM LINE: Considering how much you depend on today’s MFPs, it is really important that your unit is up and running at all times. Our service/support contracts will help to insure that happens! Our contracts run at a rate of about 1 cent per page, so it really is low cost. What you save not using cartridge-based printers more than pays for itself. We are happy to work with our clients to come up with a service plan that suits their volume/needs.
Since 1951, we have been there to provide our clients with the very
best equipment, service support and true value. We appreciate your
business and look forward to providing you with the very best
service/support that we have come to be known for over the years!
We Service the Following Business Machines:
- Konica: Copiers – Printers – Fax Machines
- Brother: Fax Machines – Printers – Typewriters – Word Processors
- Adler Royal Business Machines: Typewriters – Calculators – Shredders and More!
- Hewlett Packard: Printers, Fax Machines
- OkiData: Printers – Fax Machines
We Service most any brand of Fax, Typewriter, Printer, Calculator or other Business Machines.